LaB6 CANDLES TERMS & CONDITIONS

 

Website use terms

LaB6 Candles and subsidiaries and associated companies of LaB6 Candles, are collectively and individually described below as ‘LaB6 Candles’ (also the “Company”).

The terms and conditions set out below apply to the entire contents of www.lab6candles.co.uk (the “Website”). Your use of the Website indicates your acceptance of these terms and conditions. Please read them carefully before proceeding.

The terms and conditions of this Website may be updated or amended from time to time without prior notice. They were last posted in February 2018.

LaB6 Candles has made in good faith best efforts to ensure that the information contained within the Website is up to date, correct and complete. In the event of inadvertent or occasional errors LaB6 Candles accepts no liability. Further, the Company cannot accept any liability for loss of any kind resulting from reliance on the information or opinions provided within the Website nor from any computer viruses and other malicious programs on the Website despite the Company’s reasonable precautions against them.

LaB6 Candles intends to make the Website available 24 hours a day, but cannot be held liable for any non-availability or error regardless of whether the circumstances are inside or outside the Company’s control.

The copyright and all other intellectual property rights, including logos, trademarks and brand names, in the material on this Website are owned by LaB6 Candles. Any reproduction or use of extracts from the Website incorporated into or stored in any form for any purpose is prohibited without the written or express permission of LaB6 Candles.

 

LaB6 CANDLES WEBSITE PRIVACY POLICY

 

LaB6 Candles is committed to respecting your privacy, and complies with relevant data protection law. This privacy statement covers how LaB6 Candles treats personal information that the Company may collect from and receive on the Website. Personal information comprises your name, address (email and/or postal), occupation and interests. This policy may be updated from time to time without notice and was last posted on February 2018.

Any personal data collected from the Website may be stored and transferred within LaB6candles.co.uk, but will not be disclosed to or processed by any external third party without your consent.

The data may also be used for marketing activity within LaB6 Candles. You may ‘opt-out’ of any such marketing activity by sending an email here.

The Website creates a cookie (a small piece of computer code), which is sent to and stored on the user’s computer containing a unique session identifier only. This identifier is used to record site usage statistics but does not store any personal information. Site usage statistics are used to improve the content and functionality of the Website.

If you have any questions about the Terms and Conditions of Use, or the Privacy Policy, please do not hesitate to contact us here.

 

Payment

Debit cards- Visa Debit, (including Electron), Debit Mastercard, VPAY (VISA), PayPal

 

Deliveries

Deliveries to UK Mainland Only

Orders are delivered free of charge via the Royal Mail postal service. Deliveries are recorded through the ‘Drop and Go’ service.

 

RETURNS, CANCELLATION & REFUNDS

Returns

We hope that you are delighted with your order. However, if you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 days from delivery, subject to the following conditions:

You must inform us of your intention to return the goods to us in writing within 14 days of receiving the goods by sending an email to info@lab6candles.co.uk. Please include your Order ID in this email and clearly state your reasons for returning the goods to us.

You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return.

If you wish to return items other than defects in the goods, or incomplete or incorrect delivery, you are required to arrange and pay for the return of the items to us. Please retain Proof of Posting to provide proof that you have returned the goods to us –this will be required in the unlikely event of the goods being lost in transit.

You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) to the following address:

LaB6 Candles, 7/1 The Hatrack, 144 St Vincent Street, Glasgow. G2 5LQ.

We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.

You must return the goods unused.

All returned products must be adequately packaged for return. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.

Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund. You will be responsible for arranging for the delivery of your returned goods back to yourself within 28 days of our receipt of your returned goods.

ORDER CANCELLATIONS

If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to info@lab6candles.co.uk. Please include your Order ID number in this email.

If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price.

If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section.

REFUNDS

Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price of the returned product and a refund of the full price of the original delivery charge.

Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price of the returned product and the delivery charge you incurred.

Your refund will be applied to the credit/debit card used to make the transaction within 14 working days of our acceptance of your returned goods.

AVAILABILITY

All items are subject to availability –we will endeavour to communicate stock availability on our website.

OWNERSHIP OF RIGHTS

All material and images are owned by or registered to LaB6 Candles.